Frequently Asked Questions 

How do I contact Ticket Nation? 
Please contact us Via email or post Unit 1, Block L, Mill Race Lane, Stourbridge, DY8 1JN

When will I receive my tickets?
Posted tickets should reach you 7 days prior to the event date.
E-Tickets will be attached to your confirmation email. Please allow up to 24 hours for your confirmation email to reach your account. 
Please contact us if you do not receive your ticket(s)

I have lost my tickets, what should I do? 
Please contact us as soon as possible.

How can I subscribe to your newsletter?
Head to our homepage to and enter your email address in the box at the bottom. 

How can I unsubscribe to your emails?
Please contact us to unsubscribe at any time.

What is your policy on refunds? 
Please see our Purchase policy for details on refunds 

How can I book tickets that will meet my accessibility requirements? 
Wheelchair tickets are easily purchased using our interactive seating plans, these tickets will permit access for one wheelchair user and one companion. 
If you need to bring a companion along but do not use a wheelchair, please email us at and one of our friendly team can help.